I see what you mean persuasivd business communication / by D.Joel Whalen.

By: Whalen, D. JoelMaterial type: TextTextLanguage: English Publication details: New Delhi : Sage Publications India Pvt. Ltd , 1996Description: xix, 252pISBN: 81-7036-588-0Subject(s): Oral communicationColon classification: X:74
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