What Customers like About You Adding Emotional Value for Service Excellence and competitive Advantage / by David Freemantle.

By: Freemantle, DavidMaterial type: TextTextLanguage: English Publication details: London : Nichlas Brealey Publishing , 1998Edition: 1st edDescription: 304pISBN: 1-85788-2067Subject(s): EconomicsColon classification: X
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