| 000 | 00428nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 211115s9999 xx 000 0 und d | ||
| 020 | _a978-0-230-24781-9 | ||
| 041 | _aeng | ||
| 082 |
_aX _bQ0 |
||
| 100 | _aShaw,Colin,Dibeehi,Qaalfa and Walden,Steven, | ||
| 245 | 0 |
_aCustomer Experience : _cBy Colin Shaw,Qaalfa Dibeehi and Steven Walden . |
|
| 260 |
_aN.Y. _bPalgrave Macmillan _c2010 |
||
| 300 | _axvii;199p. | ||
| 942 | _cTB | ||
| 999 |
_c76394 _d76394 |
||