000 00478nam a2200157Ia 4500
008 211115s9999 xx 000 0 und d
020 _a978-81-7758-762-3
041 _aeng
082 _aX:74
_bP2
100 _aDyche, Jill .
245 0 _aCRM handbook: a business guide to customer relationship management /
_cby Jill Dyche.
260 _aDelhi :
_bDorling Kindersley (India) Pvt. Ltd. ,
_c2002
300 _a331p ;
650 _aManagement- Business guide
942 _cTB
999 _c66457
_d66457