| 000 | 00543nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 211115s9999 xx 000 0 und d | ||
| 020 | _a81-7808-440-6 | ||
| 041 | _aeng | ||
| 082 |
_a8 _bP1 |
||
| 100 | _aBuenett, Ken . | ||
| 245 | 0 |
_aHandbook of key customer relationship management: the definitive guide to winning, managing and developing key account business / _cby Ken Burnett. |
|
| 260 |
_aDelhi : _bAddison Wesley Longman(Singapore) Pte Ltd. Indian , _c2001 |
||
| 300 | _axix, 401p : | ||
| 650 | _aKCRM culture shift | ||
| 942 | _cTB | ||
| 999 |
_c45439 _d45439 |
||