| 000 | 00481nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 211115s9999 xx 000 0 und d | ||
| 020 | _a81-7036-770-0 | ||
| 041 | _aeng | ||
| 082 |
_aX:8 _bN9 |
||
| 100 | _aMurthy, D.B.N.. | ||
| 245 | 0 |
_aManaging Quality : a Practical Guide to Customer Satisfaction / _cby D.B.N.Murthy. |
|
| 250 | _a1st ed. / | ||
| 260 |
_aNew Delhi : _bSage publication India Pvt.Ltd. , _c1999 |
||
| 300 | _a226p : | ||
| 650 | _aManagement | ||
| 942 | _cTB | ||
| 999 |
_c41068 _d41068 |
||