| 000 | 00441nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 211115s9999 xx 000 0 und d | ||
| 020 | _a0-07-114881-7 | ||
| 041 | _aeng | ||
| 082 |
_aX:51 _bN6;1 |
||
| 100 | _aZeithaml, Valarie. | ||
| 245 | 0 |
_aServices Marketing / _cby Valarie A. Zeithaml:Mary Jo Bitner. |
|
| 260 |
_aNew York : _bThe Mcgraw-Hill Companies, Inc. , _c1998 |
||
| 300 | _axx, 700p : | ||
| 650 | _aMarketing | ||
| 942 | _cTB | ||
| 999 |
_c22435 _d22435 |
||