TY  - BOOK
AU  - Shaw,Colin,Dibeehi,Qaalfa and Walden,Steven,
TI  - Customer Experience : 
SN  - 978-0-230-24781-9
U1  - X 
PY  - 2010///
CY  - N.Y.
PB  - Palgrave Macmillan
ER  -