Jain, Sugan C.  . <br/><br/>
New trends in performance measurement /  
by Sugan C. Jain and Preeti Agrawal. 
 - Jaipur :   RBSA Publishers ,   2012 
 - 294p ;  
<br/><br/><label>ISBN: </label>978-81-7611-586-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service quality determinants
<br/><br/><label>Dewey Class. No.: </label>X:8  / Q2;1