TY  - BOOK
AU  - Jay, Ros  .
TI  - Smart things to know about customers / 
SN  - 1-84112-037-5
U1  - X7295:(BV) 
PY  - 2001///
CY  - UK : 
PB  - Capstone Publishing Limited , 
KW  - Economic- Customers
ER  -