TY  - BOOK
AU  - Besterfield, Dale H  .
TI  - Total quality management / 
SN  - 978-81-317-3227-4
U1  - X:8 
PY  - 2011///
CY  - Delhi : 
PB  - Dorling Kindersley (India) Pvt. Ltd. , 
KW  - Total Quality management
ER  -