Besterfield, Dale H  . <br/><br/>
Total quality management /  
by Dale H Besterfield  et al .... 
 - 3rd rev ed /  
 - Delhi :   Dorling Kindersley (India) Pvt. Ltd. ,   2011 
 - xxi, 558p :  
<br/><br/><label>ISBN: </label>978-81-317-3227-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality management
<br/><br/><label>Dewey Class. No.: </label>X:8  / Q1;2