Clark, Moira  . <br/><br/>
Business success: through service excellence /  
by Moira Clark and Susan Baker. 
 - Oxford :   Elsevier Ltd. ,   2004 
 - xiv, 199p ;  
<br/><br/><label>ISBN: </label>0-7506-6085-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economic- Business
<br/><br/><label>Dewey Class. No.: </label>X7243  / P4