TY  - BOOK
AU  - Besterfield, Dale H.  .
TI  - Total quality management / 
SN  - 81-297-0260-6
U1  - X:8:(p:123) 
PY  - 2003///
CY  - Delhi : 
PB  - Pearson Education(Singapore) Pte. Ltd. , 
KW  - Total quality Management
ER  -