Anderson, Kristin. <br/><br/>
Customer relationship management /  
by Kristin Anderson and Carol Kerr. 
 - New Delhi :   Tata McGraw-Hill Publishing Company Ltd. ,   2002 
 - 164p :  
<br/><br/><label>ISBN: </label>0-07-048631-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>X7295:8  / P2;4