TY  - BOOK
AU  - Denton, D.Keith  .
TI  - Service trainer handbook : managing service businesses in the 1990`s / 
SN  - 0-07-016414-2
U1  - 8 
PY  - 1992///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Management
ER  -