TY  - BOOK
AU  - Ethersman, Terry  .
TI  - Small business success through TQM : practical methods to improve your organization`s performance / 
SN  - 0-87389-309-3
U1  - X:74 
PY  - 1995///
CY  - New Delhi : 
PB  - Tata McGraw-Hill Publishing Company Ltd. , 
KW  - Total quality management
ER  -