TY  - BOOK
AU  - Foster, Timothy R.V.  .
TI  - 101 ways to boost customer satisfaction / 
SN  - 81-7554-150-4
U1  - X:8 
PY  - 1997///
CY  - New Delhi : 
PB  - Kogan Page India Private Limited , 
KW  - Management
ER  -