TY  - BOOK
AU  - Murthy, D.B.N..
TI  - Managing Quality : a Practical Guide to Customer Satisfaction / 
SN  - 81-7036-770-0
U1  - X:8 
PY  - 1999///
CY  - New Delhi : 
PB  - Sage publication India Pvt.Ltd. , 
KW  - Management
ER  -