Murthy, D.B.N.. <br/><br/>
Managing Quality : a Practical Guide to Customer Satisfaction /  
by D.B.N.Murthy. 
 - 1st ed. /  
 - New Delhi :   Sage publication India Pvt.Ltd. ,   1999 
 - 226p :  
<br/><br/><label>ISBN: </label>81-7036-770-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>X:8  / N9