TY  - BOOK
AU  - Kasper, H..
TI  - Services Marketing Management : an internaltional perspective / 
SN  - 0-471-98490-6
U1  - X:51:97M 
PY  - 2001///
CY  - Sussex : 
PB  - John Wiley & Sons Ltd. , 
KW  - Economics
ER  -