TY  - BOOK
AU  - Raju, S.M. Sundara.
TI  - Total Quality Management : a Primer / 
SN  - 0-07-462452-0
U1  - 8 
PY  - 1997///
CY  - New Delhi : 
PB  - Tata McGraw-Hill Publishing Co. Ltd. , 
KW  - Quality management
ER  -